How quickly is my online order processed?
Orders are processed within 1 to 2 business days upon receipt (excluding weekends and holidays). Please allow up to 15 business days for customized fragrance orders to process (excluding weekends and holidays). You will receive a confirmation email when your order is received, and another email with detailed tracking information once your order has shipped.
Do you ship worldwide?
Currently we offer $11 flat-rate UPS ground shipping on all orders within the continental United States. Ground shipping typically takes 2-8 days to arrive, but please keep in mind there may be delays due to circumstances beyond our control.
Anderson + Joy is not liable for any lost, misdelivered, stolen, or delayed packages. If you experience any of these issues please contact UPS directly with your tracking information.
Can I send an order as a gift?
Absolutely! At checkout please indicate if the order is a gift and if you’d like us to include a complimentary, personalized gift message. You can choose to have your order shipped to you or directly to the gift recipient at no additional charge.
My package arrived damaged/items were missing. Now what?
If your order is damaged, incomplete, incorrect, please contact us here immediately.
Can I return my order?
Due to sanitary reasons, all sales are final. You can read our full return policy here.
How long will my products last after I opened them?
We recommend you use your Anderson + Joy products within 12 months of opening.
Are all of your products vegan and cruelty-free?
Yes. We are certified by PETA as a vegan and cruelty-free company. All of our products are vegan and never tested on animals. We exclusively use ingredients that are vegan and cruelty-free and were not tested on animals.
Where are your products made?
All of our products are handmade in Connecticut in our state-licensed cosmetic lab. You can view our CT Dept. of Consumer Protection Cosmetic Manufacturer license here.
What’s the best way to store my products?
We suggest storing your purchases in a cool, dry place away from moisture, direct sunlight, and excessive heat. Store products below 75 degrees F (24 degrees C). Our Exfoliating Body Polishes and Pet Cleansers can be stored safely in your bathroom and shower.
